Mystic Amethyst Brew FAQs
Q. What does the name mean, Mystic Amethyst Brew?
A. The name, Mystic Amethyst Brew refers: 1) A mystic is defined as “a person who seeks by contemplation and self-surrender to obtain unity with or absorption into the Deity or the absolute, or who believes in the spiritual apprehension of truths that are beyond the intellect.” 2) Coupled with an affinity for amethyst crystals and geodes and their rich purple hue. Amethyst is said to offer protection, wisdom, mental and emotional clarity and stress relief. The mélange, mixture or merging of these two create a brew of spiritual seeking, practice, clarity and protection. That’s at least what it means to us, here at MAB. What does it mean to you?
Q. Is MAB a legitimate business?
A. Yes, absolutely. We are a reliable and trusted online business entity. Though we are new to this platform we have taken painstaking steps to ensure a customer service centered business model to meet your online needs for metaphysical, ritual and spiritual practice. This is a meaningful business to us here at MAB. In the coming weeks, months, and years it is our goal to be your trusted supplier of all things spiritual and sacred.
Q. Will you sell my information? Will I get spam from you?
A. We will never sell your information. All information you provide is ONLY used to process and fulfill your order. We do not sell your data to anyone. Even internally, access is limited to even the most basic name and address information. See our full privacy policy.
Q. Is my item in stock?
A. We strive to keep our inventory accurate at all times. We partner directly with our manufacturers to provide a variety of products and keep our inventory up to date. If an item is out of stock it will either a) show a “Temporarily out of stock” sign or b) it will not be available on our site until/if it is restocked.
Please note, not all manufacturers provide accurate inventory on a daily basis and some items sell out without notice. Our inventory is updated manually. We will let you know as soon as possible if an item is out of stock with options to wait for it, substitute a different item, or cancel the order. In the event you order an item and it is not currently in stock you will either receive a back order communication along with the anticipated date of restock and shipping or a refund for the item. Also note, if the value of the merchandise is under $5.00 we will cancel the missing item from your order and indicate on the invoice when we expect the item to be available for reorder.
Q. What happens if an item is sold out? Will I get a refund?
A. When you place an order, your payment is authorized, but not charged. This means that your payment method of choice (Paypal, Credit Card, etc. ) is verified with the payment provider to make certain the account number and other information you entered is correct. This is only an authorization and it may or may not appear on your statement (some payment providers show authorizations, some don't. We have no way of knowing how each payment provider works). The authorization allows us to verify your order to ensure items you ordered are available and helps us protect you from fraudulent activity. Once verified (our fraud division may take additional time to clear an order in some cases), your payment method is charged completing the payment.
Due to this authorization process, if item(s) on your order are not available and you do not want to wait for them or replace them with other items (we will email you a notice and options), your payment will actually not be completed so there will be nothing to refund. If payments are not completed by us within a certain amount of time (it varies by payment method), the authorization will automatically expire or be voided.
Occasionally an item will be sold out that we thought was available. In those cases, you will receive an email notice from us with your options and if you decide to cancel, your order will be refunded (refunds can take 3-10 business days to process and appear on your account).
Q.Can I get my order delivered tomorrow?
A.We do not offer overnight delivery.
Q. How fast can I get my order?
A. This depends on what you order and where you are located. You will receive tracking information. Most orders are shipped within 48 business hours upon receipt and verification.
Q. Do I have to pay sales tax?
A. MAB is required to charge sales tax on all online sales with the states of California and Massachusetts. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.
Q. How can I change or cancel my order?
A. You can contact us. If your order has not been shipped yet, we will cancel and refund it (refunds can take 3-10 business days to process and appear on your account). If it has been shipped, we cannot change or cancel your order.
Q. How much is shipping?
A. Orders $125 (before tax & shipping) or more ship free within the US. Otherwise, our shipping charges are based on weight so this depends on the items you are ordering. International delivery varies by country. International customers may want to set up a US address with a freight forwarding company for better rates.
To see the shipping costs before completing your order on a single item, shipping will be calculated upon check out.
Q. How long does shipping take?
A. It depends on the item you order. Each item has an "Average Delivery" time listed under the "Add to Cart" button and we try our best to meet this time. It is based upon several factors though, including transit time from the manufacturer and some manufacturers are slower shippers than others. This estimate is for delivery within the US. If you are outside the US, generally add 10-15 days to this delivery estimate though be aware this varies due to customs and we cannot guarantee any delivery times outside the US.
Q. Will I get a tracking number?
A. Yes, once your order ships, you will receive a tracking number - if your order contains multiple items, you may receive more than one. Please note not all countries provide tracking information and the tracking number may not show information until it is scanned by your local delivery service.
Q. Where are you located? Where do you ship from?
A. Our main office is located in northern California. However, items are shipped from the United States. We also have made special arrangements with some of our manufacturers to ship directly from their warehouses to speed up delivery to you so your item may ship from another location. Multiple items on your order may ship separately from one or more warehouse - you will get a tracking number for each shipment as it goes out.
Q. Where do you ship to?
A. We ship worldwide via USPS, UPS and Federal Express.
Q. Will you send me a pre-paid return label?
A. The purchasing customer is responsible for return shipping fees.
Q. Do you prices include VAT or custom's fees?
A. No. As a US-based company, we cannot estimate these charges or pre-pay them. If your country charges custom's fees or import taxes, you will generally be notified by the shipping company and need to pay it before delivery is made. Contact your countries custom's office for information. We are not responsible for unclaimed shipments and cannot issue refunds or reship for free.
Q. Can I get a printed catalog?
A. Due to the high cost of printing, we do not offer a printed catalog. You are free to print any section(s) of our website though for future reference.
Q. Do you have a store near me?
A We do not have any physical brick and mortar stores. This helps reduce our overhead so we can keep our prices lower and more affordable for you.
Q. Do you sell wholesale?
A. No, we do not offer wholesale services.
Have more questions?
Contact us at contact@mysticamethystbrew.com
